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Information Services Design

We listen to users. We design improvements. Together we create solutions.

Innovation doesn’t just happen. It is driven by empathy, creativity and the ability to get things done. This is why we apply design thinking and project approach both to instruction and designing services.

Even though service design is becoming a regular part of the offer of university studies abroad, it is still quite a new field in the Czech context.  It foregrounds the quality of human-service interaction, as well a system approach to improvement of services as such.

KISK builds some of its key courses (for instance Application Seminar I) as well as projects for practice undertaken by the Centre for Innovation and Service Design (CIDES) on the HCD (Hear Create Deliver) methodology.

We also publish about design and design thinking. We helped the book Skvělé služby (czech for “Outstanding Services”) by Adam Hazdra et al. to come out. We arranged for a Czech translation of the book Human Centred Design Toolkit and our college David Šmehlík summed up interesting case studies from the public sector in What is Service Design Good for?.

But we do not forget about libraries and other public institutions – we have arranged a few open coffees, a four-day Journey to a Better Library Service Interface, and we organize hackathons for libraries. KISK also offers to libraries and public institutions training sessions focused on innovation management, service design and design thinking on a continuous basis.

The Library Marketing Tuesday onference is a must for anyone with an interest in service design and marketing in libraries.

You can gain knowledge and skills necessary for a successful career in this field by studying the specialization Information Services Design, available as a follow-up Master’s degree programme.